Frequently Asked Questions (FAQs)

Returns and Refunds

If you have questions about returns or refunds, please select one of the following questions below for more guidance.

We understand that every person is unique and that sometimes products you have purchased may not be the best fit. To help you with your return, please read the following so we can best assist you.

We accept returns on products within 30 days of receipt. We do not accept returns for any last call or sale items.

Unused and unopened items can be returned for a full refund back to the original payment method. Used or opened products can be returned for store credit. Please note that  it can take up to 30 days for a return to be processed and the refund/store credit to be issued back to the original form of payment.

To start a return, please email hello@botanixbar.com with your order number, what product(s) you would like to return, and whether the product(s) is unopened/unused or used/opened. This information will allow us to more easily process your return.

We will email you back with instructions on how to send your product back. Including a a pre-paid shipping label from USPS. If you do not receive the email, please check your spam folder.

To start a return, please email hello@botanixbar.com with your order number, the product(s) you would like to return, and whether your products are unused/unopened or opened/used.

We do not offer exchanges on products. If your product is unused and unopened, your item(s) can be returned for a full refund. If your product is used or opened, your item(s) can be returned for store credit.

Once we have received the returned item and have processed the order, the refund takes up to 10 business days to be credited back to you original payment method.

Yes, any product(s) that arrive damaged during shipping will be fully refunded. Please email hello@botanixbar.com to start your return. You will be asked to include a photo(s) of the damaged products. Apologies in advance for the inconvenience!

Shipping

If you have questions about shipping, please select one of the questions below for more guidance.

At this time, we only ship within the United States. All of our orders are shipped from New Hampshire.

Our goal is to process orders within 24 hours. If your order is placed on Friday night or the weekend, your order will be processed on Monday. Please note that this may change or be delayed due to holidays.

Yes, orders that are $50 and over will be offered free standard shipping from USPS. If your order is $50 and over but you would like a faster shipping time, you will have the option to pay for a faster shipping time through USPS or UPS.

We use USPS and UPS. At checkout you will be presented with shipping carriers to choose from which depends on the shipping carriers available to your location. At checkout you will have the option of standard shipping or expedited shipping times.

If any product(s) arrive damaged during shipping they will be fully refunded. Please email hello@botanixbar.com to start your return. You will be asked to include a photo(s) of the damaged products. Apologies in advance for the inconvenience!

Orders

If you have any questions about orders, please select one of the questions below for more guidance.

Once we process your order, you will receive an email with a tracking number. If you did not receive the email, check your spam folder, if it is not there, please email us at hello@botanixbar.com and we can resend the email.

Once you place an order online, you will receive a confirmation email stating that we received your order. We aim to fulfill the order within 24 hours. After we fulfill the order, you will receive a separate email with tracking information.

If you were sent the wrong product(s) please reach out to hello@botanixbar.com with your order number and we will assist you. Apologies for the inconvenience!